PASSENGER AND BAGGAGE SERVICES

Dong Nam A College is pleased to announce the enrollment of new majors in the aviation field. These are cooperation programs with Vietjet Aviation Academy (VJAA), training future human resources to work at Vietjet in particular and the aviation industry in general.

Register for admission here: Application for aviation majors

TRAINING PROGRAM INFORMATION

Job name: Passenger and baggage service

Training level: Elementary

Admission target: High school graduate or equivalent

Training time: 4 months or more

Graduation certificate: Elementary Certificate

This major not only focuses on baggage management but also focuses on improving the passenger experience from the moment they enter the airport until they board the plane. Students will be thoroughly trained in service procedures, situation handling skills and friendly communication, helping to create a good impression for passengers. The program combines theory and practice, with internships at airports and aviation businesses, helping students have a realistic view of the job. In addition, our experienced faculty will share valuable knowledge and practical experience, helping students best prepare for their future careers.

After completing this course, students are able to:

Knowledge:

• Understand the functions and tasks of each job position and related positions.
• Present basic knowledge about the aviation industry, aviation security and safety and dangerous goods regulations.
• Understand basic concepts about passengers, baggage, cargo and related documents in passenger, baggage and air cargo service.
• Present general procedures for passenger and cargo service (departure, arrival, transfer).
• Understand types of telegrams, symbols, abbreviations (related to passenger service and air cargo service).
• Introduce passenger lists, cargo manifests, postal transport documents; Regulations on passenger service, cargo service of airlines, related ground service companies.
• Present basic knowledge about using system software for passenger and cargo procedures.

Vocational skills:

• Use software for passenger and air cargo procedures.
• Operate computers, printers, boarding passes, luggage tags, etc.
• Identify types of labels, auxiliary cards by color, symbols, abbreviations; Types of documents, papers of passengers, documents related to air transport, postal items.
• Read tickets and check the validity of passenger documents, cargo declarations of shippers and other related documents.
• Identify types of frequent flyer cards.
• Find information on passenger and cargo service regulations of airlines, related ground service companies.
• Send and receive telegrams related to passenger and air cargo service.
• Use the correct broadcasting system and broadcasting techniques.
• Enter correct and complete information on the electric board in front of the check-in counter (Passenger procedures counter).
• Use walkie-talkies.
• Read, understand and check and compare types of telegrams.

Job opportunities for students after graduation:

Priority is given to positions of Passenger and Baggage Service at Vietjet Airports.

 Professional positions at other units, companies and organizations operating at airports.

Students are fully equipped with knowledge, skills and degrees, certificates, ready to work immediately after graduation. In addition, students will receive a Primary Vocational Certificate of Dong Nam A College (Ministry of Labor, War Invalids and Social Affairs) and Professional Certificates issued by Vietjet Aviation Academy (Civil Aviation Authority of Vietnam).

Dong Nam A College is committed to providing students with a solid career foundation and sustainable development opportunities. We are honored to accompany you on the path to conquering your dreams in your favorite career field!!!

Register for admission here: Admission profile for aviation majors

DETAILED PROGRAM CONTENT
(Issued under Decision No. 125/QD-ĐNA dated September 23, 2024 of

Principal of Dong Nam A College)